Website Policy
By using this website, we (SJ Dermaceutika Company and the website user, respectively) agree to be bound by the following policies:
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from sjdermaceutika.com (the “Site”).
Personal information
When you decide to create an account with or website or make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, location billing address, shipping address, payment information (including credit card numbers), email address, and phone number. Order for products sold at SRP likewise collect the name of the dermatologist who referred you to our products, if any. We refer to this information as “Order Information”.
Additionally, when we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. As we are currently powered by Shopify, the website automatically collects certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
How we use the personal information / Your rights
Your personal information is collected and retained only for specific and legitimate business purposes of SJ Dermaceutika, or when the data subject has given his or her consent prior to the collection by agreeing to the website’s terms and conditions. SJ Dermaceutika collects your personal information, without limiting the generality of the purpose, to facilitate matters connected to past, present, and future orders, to enhance your customer experience and improve to meet your preferences and needs, to communicate relevant products and advisories to you in line with the preferences you shared with us, to show you relevant ads and measure the effectiveness of service, to screen our orders for potential risk or fraud, to abide by any public, safety, and legal requirements or processes, to create internal statistical, analytical reports, and only to the extent allowable by existing laws and regulations.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We likewise note that aside from this website, SJ Dermaceutika's previous collection of personal information through conventions and previous purchases with dermatologists' consent are being used as aid to the legitimate business purposes of SJ Dermaceutika through this website and various modes of internet communication.
Sharing your personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
To access more information, to give feedback, or to correct or access your personal data with SJ Dermacuetika, please contact us by e‑mail at hello@sjdermaceutika.com or by mail using the details provided below:
SJ Dermaceutika Company
[Re: Privacy Compliance Officer]
48 F Amorsolo Street, 1109 Quezon City , Philippines
Refund Policy
As our catalog currently includes only personal care goods, please understand that we do not have a return policy for hygienic and personal reasons.
If, however, you believe you received the wrong order, you may contact us at hello@sjdermaceutika.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@sjdermaceutika.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.